Refund, Return, and Shipping Policy of Instru India Techsys LLP

Effective Date: 16 th July 2024

At Instru India Techsys LLP, we are committed to ensuring your satisfaction with every purchase. This policy outlines the procedures for returns, refunds, and shipping, ensuring compliance with relevant legislation and integrating our shipping partner, Shiprocket.

Return and Refund Policy

Eligibility for Returns

  1. General Conditions
    • Items must be unused, in their original condition, and in the original packaging.
    • Items must be returned within 7 days from the date of delivery.
    • A receipt or proof of purchase is required for all returns.
  2. Non-Returnable Items
    • Custom-made or personalized products.
    • Products that have been used, damaged, or altered.
    • Items marked as final sale.
  3. Defective or Damaged Items
    • If you receive a defective or damaged item, contact us within 48 hours of delivery. We will arrange for a replacement or a full refund, including any shipping charges incurred.

Return Process

  1. Request a Return
    • Contact our customer service team at info@instruindia.com with your order number and details about the product you wish to return.
  2. Return Authorization
    • Our customer service team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item.
    • Include the RAN with your returned item to ensure timely processing.
  3. Shipping Your Return
    • You are responsible for paying the shipping costs for returning your item unless the item is defective or damaged.
    • Use a trackable shipping service or purchase shipping insurance. We are not responsible for items lost in transit.
  4. Inspection and Approval
    • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return.

Refunds

  1. Processing Refunds
    • If your return is approved, we will initiate a refund to your original method of payment.
    • The refund will be processed within 7-10 business days. The time it takes for the refund to reflect in your account may vary depending on your payment provider.
  2. Partial Refunds
    • Partial refunds may be granted in certain situations, such as:
      • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
      • Items returned more than 7 days after delivery.
  3. Shipping Costs
    • Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error or a defective product.

Exchanges

  1. Exchanging Items
    • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team at info@instruindia.com

Shipping Policy

Processing Time

All orders will be processed within 5-7 business days from the date of purchase. Please note that orders are not shipped or delivered on weekends or holidays.

Shipping Time

Our standard shipping time is 14-21 days from the date of processing. While we strive to deliver orders as promptly as possible, actual delivery times may vary based on the shipping destination and the carrier's conditions.

Shipping Within India

For orders shipped within India, the average delivery time is typically 1-2 weeks from the date of processing. Please be advised that delivery times are estimates and are not guaranteed.

Delays and Force Majeure

Shipping delays may occur due to unforeseen circumstances such as natural disasters, strikes, transportation issues, or other force majeure events. We will endeavor to notify you of any significant delays as soon as possible.

Customs and Duties

For international shipments, the recipient is responsible for any customs duties, taxes, or additional charges imposed by the destination country. We are not liable for any customs or import duties once the package has been dispatched.

Address Accuracy

Please ensure that the shipping address provided at the time of order is accurate and complete. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses.

Contact Information

If you have any questions or concerns regarding your order or shipping policy, please contact our customer service team at [insert contact information].

Shipping Partner

  • We partner with Shiprocket for all our shipping needs, ensuring reliable and efficient delivery of your orders.

Shipping Process

  1. Order Processing
    • Orders are processed within 2 business days. You will receive a notification once your order has been shipped.
  2. Shipping Charges
    • Shipping charges are calculated at checkout based on the weight and dimensions of the items ordered and the destination address.

Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email. You can track your order through the Shiprocket website or app using this tracking number.

Delivery Issues

  1. Delayed Delivery
    • If your order has not arrived within the estimated delivery time, please contact our customer service team for assistance.
  2. Lost or Damaged Shipment
    • If your shipment is lost or damaged in transit, please contact us immediately. We will work with Shiprocket to resolve the issue and ensure you receive a replacement or a refund.

Amendments

We reserve the right to amend this shipping policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.